THE 8 MOST DESIRABLE COMMUNICATION SKILLS OF 2021
Every resume must have these listed, and every professional must have these mastered
to remain competitive in 2021 and beyond
Available for Instant Download to all VIP Pass holders now!
Regular Price: $1,097
This course is now available on-demand to our VIP ALL-ACCESS PASS holders.
I'M INTERESTED IN BECOMING A VIP
Got ranked OUTSTANDING!
For the first time in 10 years of working for the federal government, I got ranked “outstanding” thanks to you, Dan. The only thing I did differently was follow your tips!
-Erika, Australia
I feel
EUPHORIC!
You have helped me resolve many difficult situations from working in groups to difficult bosses and colleagues--I wanted to let you know how euphoric I feel right now!
-Sten Koning, Netherlands
Transformed ALL my Relationships
Hallelujah It worked!
Who could have guessed that I really want to. . . but not if . . . see saw seen and that may be but. . . could transform all of my relationships??!!!
-Angelica, Canada
a PERMANENT POSITION!
I asked for just a couple of minutes, and got proposals for a permanent position--It was a lot better than I thought it was gonna be. I have to thank you--I didn't know what to do.
-Caveman_35seven, US
If you agree with EVEN ONE of the following:
- People don't pay attention to me as I'd like them to
- When I tell my employees what to do, they don't always do it
- People don't appreciate what I do for them
- I don't feel that people are grateful to have me in their lives
- I rarely hear people tell me I'm smart
- I often struggle getting people to listen to what I have to say
- People don't see beyond the physical
- I don't think people really want me around most of the time
- I don't believe people value me or who I am as a person
- I sometimes feel like I'm afraid to even open my mouth at work
- I don't get the respect I deserve for what I've accomplished
- It seems that I bore people sometimes
That's a horrible place to be. And I'm sorry. I have also had the misfortune of feeling every one of those things, which is why I was able to spit them all out onto this page without using notes or "trying to remember" what problems this course will solve for people.
But that's why I developed this course--because I know what the solution is that will fix every one of those things outlined above--at once and immediately. I know because I found it, and I use it and as a result I experienced a total transformation in every area of my life. And I can teach you or your whole team at work so that you will have the same transformational experience.
Guaranteed.
Just imagine that, by the way--imagine if everyone at work suddenly felt they were respected, valued, listened to, appreciated, and needed. It can happen--I also deliver this class to small groups and entire organizations, and I've seen it happen over and over again--everything changes when you change just one thing.
Give me two weeks and I'll show you how to change that one thing--
YOUR COMMUNICATION SKILLS
and that will change everything.
Here's how we're going to do it:
I'll give you specific tools you can use to:
1
PROVIDE
EXCEPTIONAL SERVICE
Identify those situations which call for a shift into service mode, and select the right step-by-step strategies that will help you exceed both internal and external customer expectations so you can be seen as someone who can be trusted because you have what it takes to speak to anyone--on any level.
2
UNDERSTAND AND ENGAGE IN TYPE-TALK
Interpret the signs and signals people send that reveal which of the 4 main communication styles are theirs, and use that information to consciously shift your communication style to meet theirs so you can effectively connect more quickly and more deeply with others right from the start.
3
OVERCOME AND AVOID CONFLICT
Deliver powerful tactics proven to defuse and de-escalate situations before they become emotionally charged, and work through inevitable emotionally-charged situations calmly and professionally so you can enjoy less stress, and be seen as a valuable peacemaker rather than a common troublemaker.
4
UNDERSTAND BODY LANGUAGE
Read the body language signals or tells other people send, but more importantly, know what to do once you've identified how someone is feeling if they might not be forthright with those feelings, so you can avoid accidentally sending the wrong signals, and detect misunderstandings so you can resolve them before they grow into conflict.
5
MASTER THE ART OF LISTENING
Recognize when people need you to really hear them, and give them the attitude of attention, which can be done in-person, on the phone, or virtually using either verbal or non-verbal strategies, so people feel good when they talk to you, and want to do it more often.
6
REMAIN POSITIVE & CONSTRUCTIVE
Deliver any message--even direct criticism or difficult messages--in a positive, constructive way using proven power phrases, free-style scripts, and language patterns, so you can enjoy a reputation as a positive, constructive person who faces things head-on and is an asset to any team
7
DELIVER KILLER
PRESENTATIONS
Speak, present, and train using the same tools and tactics used by the world's top speakers to help you reach your presentation goal--whatever that may be--so you can replace your anxiety with confidence that you'll be recognized as someone with the #1 skill people look for when selecting a leader--the ability to effectively speak in public.
8
SHINE IN VIRTUAL MEETINGS
Participate in or host online meetings and calls using a proven system and checklist to ensure both they and you are efficient and productive, so that other participants are delighted when they see you are either the host or on the attendee list, because you'll be known as someone who doesn't waste time, and who knows how to make a valuable contribution every time.
Power Phrase:
"I value what you have to say."
Say that to someone and watch--it'll take their breath away. Try it--you'll see.
In this course, I'll give you countless power phrases (and danger phrases)
but it's hard to think of any more powerful than that one.
Why is this such a powerful phrase? For most of us--although we don't even know it yet--it's more impactful than "I love you."
Why? Well, when you think about it, I bet you've heard "I love you" many times, and from many different people, (if you're lucky). Your parents tell you they love you, if you have a spouse, a boyfriend or girlfriend, or kids, you hear it and say it a lot. I mean, I must have told my dogs--Maggie and Buddy--how much I love them at least 10 times today--each!
But you know what feels even better? The day we hear someone say, "I value what you have to say." We tend to remember that one. Why? Because it signals a new chapter in our life--a new level to which we have finally arrived. The level where people value what we have to say.
There are many reasons it has a much greater impact than I love you. First of all, we don't really go around wanting or needing everyone to love us (well, some people do, but that's a whole different course.) But we do want pretty much everyone to value what we have to say. Even my dogs--I expect them to listen to what I have to say. If we're in a relationship with someone--anyone--until the other person values what we have to say, that relationship is going nowhere, right? And the truth is, even people that love us don't necessarily value what we have to say--right mom?
But there's this moment. Maybe it's when you're talking to your boss or you're out on a date, and you realize you're going off about something, so you snap out of it and stop--maybe even apologize--and they say something like, "No, don't stop--go on--I really value what you have to say."
And it's all over.
Time stands still for a moment.
We suddenly know--they're the one. We think, "I have met my beloved," or, "I have arrived at the Shangri-la of all workplaces--reached Nirvana--where someone actually values what I have to say."
You know what I mean?
If you don't know what I mean, that's a problem. It's a problem because when people value what you have to say, they tell you so. You hear it. If you don't hear it, that means people don't value what you have to say, unfortunately.
And that doesn't mean what you have to say isn't valuable--it just means you have not yet found the way to properly communicate the value of what you have to say.
And that's a big deal.
A REALLY big deal.
Why? Let's look at what, "I value what you have to say" really means, OK?
When people value what we have to say, ipso-facto that also means:
- They value us, and who we are as a person
- They respect us
- They find us interesting
- They think we're smart
- They want to hear more of what we have to say
- They see beyond the physical
- They want us around
- They pay attention to us
- They're likely to take direction from us
- They appreciate us
- They are grateful to have us in their lives
And the list goes on and on.
That's what you are saying to someone--and what someone says to you--with "I value what you have to say."
So let's put that into perspective.
If you agree with any of the following statements:
- People don't value me or who I am as a person
- People don't respect me
- People don't find me interesting
- People don't think I'm smart
- People don't listen to what I have to say
- People don't see beyond the physical
- People don't want me around
- People don't pay attention to me
- People don't do what I tell them to do
- People don't appreciate me
- People aren't grateful to have me in their lives
All you have to do is one thing--just one thing--and it will dramatically change all of those things.
AND THAT'S WHY THEY ARE THE TOP SKILLS EVERYONE IS LOOKING FOR NOW MORE THAN EVER.
If you have employees you know the difference these skills would make if everyone in your organization had them. You would be the go-to organization for both customers and potential employees. Who wouldn't prefer to work or do business with your organization if they had the choice between you and some other place who didn't value these skills?
IF YOU'RE LOOKING FOR A JOB, OR LOOKING TO GET A BETTER POSITION IN YOUR CURRENT COMPANY, NOT ONLY WILL YOU BE THE MOST ELIGIBLE CANDIDATE FOR EVERY JOB YOU APPLY TO, AND THE MOST VALUABLE EMPLOYEE WHEREVER YOU GO, BUT YOU WILL ALSO SEE A DRAMATIC DIFFERENCE IN EVERY PERSONAL RELATIONSHIP YOU HAVE.
WHY? Nearly every one of these skills (except for maybe the online meetings and presentations) are directly applicable to our personal relationships as well.
So not only will you be using these skills in both your personal and professional relationships, but we all know--when you're happier at home, you're more productive at work, and when you're happier at work, you're happier at home, so the benefits just keep going and going and going. . .
All you have to do is improve your communication skills, and that chnges everything.
DANGER PHRASE:
"I suggest you
improve your communication skills."
If you have been told you need to improve your communication skills, what that means is, you need to increase your value--and if you improve your communication skills, you will be seen as more valuable to everyone--your customers, your coworkers, and even your boss. Furthermore, remember that if someone says, "You should improve your communication skills," What they're saying is, "I see you as less valuable--or worth less to me--than you would be if you had better communication skills."
Don't believe me?
Definition of IMPROVE:
Merriam-Webster defines improve as:
a: to enhance in value or quality: make better
b: to increase the value of by making it more useful
So there you go.
If someone at work or at home has told you this lately, this class is definitely for you.
Are you trying to get your company to sponsor this training?
Although i always recommend that if this is for you, then YOU sponsor YOURSELF; don't put your value or your future in the hands of someone else. That's a HUGE mistake I see people make all the time--people who wonder why others can't see their value and they feel as though they have no future. I mean it makes sense. If you were my employee and you were to ask me to pay for it I'd at least think, "Well, why would I risk this money and invest in you if you're not willing to? That doesn't give me a lot of confidence."
If, however, you came to me after having completed the course, and I can see the effects (impossible not to), and then you were to ask me, well that seems totally reasonable now. Especially because I would know that you are much more valuable now, could more easily go somewhere else and make more money, and to replace you would not only mean money--a LOT more than this course cost, but how can I find someone with these skills? Now THAT would be difficult. So now it's looking a lot more tempting for me to pay to keep you.
It's much more logical, don't you think?
That said, if you're looking to have your organizations sponsor this training for everyone, or for a group, and looking for some evidence that this training really has an impact, you can use this case study below; not only is it an example of how this kind of training impacts an organization, this is specifically MY training.
The Numbers Don't Lie.
Check out this case study illustrating the impact my training had on MLGW, one of the nation's largest utility companies and its subsequent ranking by JD Powers:
DAN HAS BEEN CHANGING THE GLOBAL DIALOGUE ONE CONVERSATION AT A TIME
Communication Expert, Dan O’Connor
For over 20 years, bestselling author, keynote speaker, and communication expert Dan O’Connor has been helping both individuals and organizations find the freedom, joy, and prosperity that comes from transforming environments plagued with negativity and toxic attitudes into places where savvy communicators rule, and saying what you have to say in a loving way is the name of the game..
Some examples of Dan's style--taken from his YouTube channel.
Lesson 1
Delivering World-Class Customer Service
In this lesson you'll learn customer service techniques and tactics that will help you lower the total time spent with each customer while raising the level of service you provide so you can achieve higher rankings in customer assessments while simultaneously making it easier for you to do so.
For example, in this module you'll learn how to:
- Create a winning first impression every time within the first 30 seconds using tools like lead-in lines for customer service and the 5-step P-H-O-N-E script so you can inspire more trust and confidence from customers at the very beginning.
- Identify and purge success-sabotaging danger phrases from your professional verbal repertoire using your danger-phrase and power-phrase tool, and discover the best power phrases to use instead so you can more easily maintain a polished, professional, customer-focused communication style while efficiently serving both internal and external customers.
- Increase the likelihood that your customers use the words you choose to describe you and your service using label-planting techniques so you can have more control over the impression customers have of you and how they describe you to others.
- Remain calm and focused with customers--even when situations and/or customers become difficult or emotionally charged --by developing and using your personal compass tool, so you can avoid getting sucked into distractions, and instead stay on message.
- Easily and efficiently respond to customer objections or criticism using free-style scripts such as the porcupine, the feel-felt-found, or the 3-step bonding script so you can save time and increase the odds of your responses being effective.
- Persuade and influence your customers more effectively using step-by-step tactics such as the "Placement Principle" that have been proven to increase the odds of your success so you can sell more and become more influential in every one of your relationships.
- How to tell a customer no with tact and professionalism using strategies such as the 3-step no or the 4-step no coupled with the broken record.
- How to identify--and shift your language to meet the unique needs of--the 4 different types of customers using the verbal cues and signals they send so you can more effectively connect with and subsequently serve your customers on a higher level.
- How to deal with the 3 most common difficult customers using proven scripting techniques such as bottom-line statements and empowering questions so you can defuse potentially explosive situations before they reach the point of no return.
- Maintain a customer-focused message even when it's not what the customer wants to hear using properly-constructed benefit statements so you can achieve a more favorable response from the customer with every message you send.
Lesson 2
Understanding and Engaging in Type-Talk and Style-Stepping
Interpret the signs and signals people send that reveal which of the 4 main communication styles are theirs, and use that information to consciously shift your communication style to meet theirs so you can effectively connect more quickly and more deeply with others right from the start.
For example, in this module you'll learn how to:
- Distinguish which of the 4 personalities a customer would most likely identify with by listening to how they speak so you can modify your own communication style to fit theirs (or in other words, engage in style-stepping).
- Deliver properly-formed benefit statements to customers by taking the information you gather while listening to them and using it to style-step, or communicate with them in their own language so you can increase the odds you will be able to motivate, persuade, and connect with your customers more quickly and easily.
- Craft emails to your customers that are custom-made specifically for their type, increasing the likelihood they will be understood the first time, so you can reduce the time spent on additional follow-up emails and/or clarification calls necessary to support the original correspondence.
- Determine what your own type is using a personal assessment so you can be more aware of your own type's strengths and weaknesses, and who might be the best people to partner with so you can go to them for advice when you need to draw on interpersonal skills that would be their strengths and your natural weaknesses.
- Organize and facilitate a workshop with your entire team using the tools that come with this course so everyone on your team can start to style-step not only with customers, but with one another as well--resulting in team members showing more respect and appreciation to each another.
- Go beyond practicing the golden rule at work, and instead use style-stepping to practice the platinum rule so you can create a more welcoming, inclusive environment in which everyone can more deeply understand how to treat one another and is equipped with the necessary tools to effectively do so.
- Define each of the 4 types and discuss the differences among them so you can take this information and transform every relationship in your life when you apply it.
- Avoid accidentally "setting off" one of the types by carefully avoiding the danger phrases specific to each type using your type-specific danger & power phrase list as a guide, so you can more quickly resolve customer issues by decreasing the odds of saying "just the wrong thing" to your customer.
- Create effective, distinct closing lines for each of the 4 types using type-talk strategies that strengthen the personal-emotional-connection (the P-E-C) with each customer, enriching the overall customer experience and increasing the odds of a high rating from the customer.
- Create the perfect customer-service team by knowing how to select representatives from each of the 4 types, ensuring a diverse team that is naturally more reflective of--and more likely to delight and engage--a diverse customer base.
Lesson 3
Scripts and Strategies for Overcoming and Avoiding Conflict
Deliver powerful tactics proven to defuse and de-escalate situations before they become emotionally charged, and work through inevitable high-intensity situations calmly and professionally so you can enjoy a lower stress level, and be seen as a valuable peacemaker rather than a common troublemaker.
For example, in this module you'll learn how to:
- Purge commonly used danger phrases (that are guaranteed to make a bad situation worse) from your verbal repertoire using your danger phase and power phrase tools, and replace them with phrases proven to de-escalate conflict so you can focus on productive, positive things that make you and your company money.
- Defuse a situation that's becoming emotionally charged using strategies like the 2-minute vent so people feel as though they have a voice and you hear them, so you can more quickly and easily stop the situation from escalating and move to resolution.
- Recognize when a situation or person is starting to progress into a hostile one by identifying the warning signs and knowing how to ask the right questions so you can stop a situation from growing out of control.
- Help people get "un-stuck" and "snap out of it" when they appear to be spiraling out of control using a 3-step process designed to help people center and re-direct their attention so you can focus on facts instead of emotions.
- Develop and use effective coping statements using a simple 2-step freestyle script so you can remain calm and look cool under pressure.
- Disengage from a situation you feel is starting to become a distraction using the 4-step "Disengage to stop the Rage" process so you can accelerate the process of calming both your body and mind.
- Help people who are already stressed or angry regain control by using empathy power phrases designed specifically to help defuse high-intensity situations so you can get conversations and relationships back on track more quickly.
- Address people in crisis using the 3-step approach proven to increase the odds of people following your instructions so you can take control of escalating situations and get them back on track.
- Think more clearly during stress and under pressure by engaging in hemisphere switching, which helps you activate the logical side of your brain and draw you out of the emotional side so you can remember your words and make smart choices under pressure.
- How to uncover dangerous situations that have the potential to become serious conflict by asking the right questions such as the assumptive question so you can spend less time managing conflict by discovering it and solving the problem early on.
Lesson 4
Accurately Interpreting and effectively Using Body Language and other forms of Nonverbal Communication
Read the body language signals or tells other people send, but more importantly, know what to do once you've identified how someone is feeling if they might not be forthright with those feelings, so you can avoid accidentally sending the wrong signals, and detect misunderstandings so you can resolve them before they grow into conflict.
For example, in this module you'll learn how to:
- Strengthen your message and project more confidence in what you're saying using body language strategies such as the "Catch the Baby" so you can increase the odds that you will be perceived as having done your research and therefore be seen as much more credible by other people.
- Recognize the non-verbal signs people send that show they are not understanding you or processing the information you're sending so you can change your course of action, ask questions, and ensure clarity and understanding.
- Stand out in meetings--both virtual and in-person--and project a professional image using props and nonverbal tools so you can be seen as a serious, dedicated player in your organization.
- Visually punctuate your messages using the right body language cues and gestures so you can choose the parts of your message you want people to remember most, and increase the odds of that happening.
- Recognize the visual tells that reveal when people are lying to you or not giving you all the information they have so you can stop people from getting one over on you.
- Send the right body language signals to help people around you feel comfortable and safe so you can get them to open up more and trust you.
- Ask questions using tactics that incorporate your entire body--from the top of your head to the tip of your toes so you can get as much truthful information as possible when engaging in an information-gathering session.
- Recognize the body language mistakes you've been making that have been sabotaging your message so you can stop making them and strengthen your messages using the right signals instead.
- Stand and sit in a way that not only projects confidence, but that actually makes you feel more confident and powerful.
- Send unidirectional messages using your eyes, head, and shoulders so the person who is supposed to receive your message gets it loud and clear without any confusion.
Lesson 5
Projecting the Attitude of Attention so People Feel Heard and You Retain More Information
Recognize when people need you to really hear them, and give them the attitude of attention, which can be done in-person, on the phone, or virtually using either verbal or non-verbal strategies, so people feel good when they talk to you, and want to do it more often.
___________________________________________________________________________
For example, in this module you'll learn how to:
- Verbally confirm that you're listening to someone using techniques such as key-word recognition and feedback so people feel as though you are listening to and hear them.
- Use body language to project the image of an active listener using the O-N-E technique so you are seen as an active listener and engaged with what the speaker is saying.
- Correctly engage in strategies such as mirroring to demonstrate you're listening and engaged so you can be seen as a good listener and retain more information.
- Respond to feedback using the 3-step "Responds Well to Feedback" to show you understand and are open to criticism so you'll be seen as someone who is easy to work with and knows what to do with criticism and feedback.
- Respond to complaints from customers using the 3-step process that demonstrates both understanding and empathy, along with providing a solution to customers so your customers trust you as someone who takes action and knows how to resolve problems when they inevitably occur.
- Clarify and confirm messages before you respond, using properly formed clarifying questions so you can avoid projecting the image of someone who either does not understand or isn't interested enough to understand.
- Identify which of the 4 types of listener would be most appropriate for any given situation and engage in strategies to demonstrate you are that type, so both the speaker and listener get as much as possible out of every conversation.
- Take specific action (and avoid specific actions) while communicating virtually to show you're actively listening so you can more effectively engage with people while on Zoom calls, Skype meetings, or other virtual platforms.
- Avoid using common danger phrases that decrease the odds the speaker feels listened to, and replace them with effective power phrases that show you are listening.
- Distinguish among the three main types of questions to ask when engaging in active listening and know which one would be most appropriate to use so you can project the image of a skilled, active listener and see that reflected in reviews and evaluations from your bosses and customers alike.
Lesson 6
Maintaining the Image of a Positive, Constructive Communicator
Deliver any message--even direct criticism or difficult messages--in a positive, constructive way using proven power phrases, free-style scripts, and language patterns, so you can enjoy a reputation as a positive, constructive person who faces things head on and is an asset to any team
For example, in this module you'll learn how to:
- Deliver criticism in a way that sounds positive and constructive using simple free-style scripts proven to effectively frame your message so you are seen as helpful rather than negative
- convey bad news in a compassionate but direct manner using freestyle scripting techniques so you are seen as a competent professional who faces difficult situations rather than runs from them.
- Participate in both online and in-person meetings in a constructive, positive manner so you're seen as someone with a contribution to make to the success of your team and your organization.
- Give your opinion in a way that sounds positive and encourages the listener to want to make a change using simple tactics such as the "Criticize with Compliments" so you can increase the odds of changing behavior rather than appearing critical.
- Ask for a change in behavior in a clear, direct manner using freestyle scripts such as the DESC so you can increase the odds of getting the change you desire.
- Use power phrases to respond to unexpected questions if the answer you'd like to give isn't something you believe would be construed as positive or helpful so you can respond in an honest way without appearing negative.
- Avoid tarnishing your reputation as a positive communicator by using your danger phrase tool so you can eliminate the words and phrases you're using that are not serving you.
- Shift into the passive voice to avoid blaming others, using simple sentence-structure strategies so your message remains clear and direct, (while neither blaming nor shaming others--e.g. customers, coworkers or supervisors).
- Lend your support for one project or proposal over another without putting one down, by eliminating meaningless words such as "better," so you can instead demonstrate your attention to detail by being specific about why you believe something is superior.
- Stop negative self-talk from holding you back using properly-framed affirmations so you can change the track that plays in your head to one that serves you and helps you realize your personal and professional aspirations.
Lesson 7
Deliver Killer Presentations that Captivate Your Audience and Get Them to Yes
Speak, present, and train using the same tools and tactics used by the world's top speakers to help you reach your presentation goal--whatever that may be--so you can replace your anxiety with confidence that you'll be recognized as someone with the #1 skill people look for when selecting a leader--the ability to effectively speak in public.
For example, in this module you'll learn how to:
- Command the attention of everyone in the room the moment you begin your presentation using one of the 3 openers of master speakers so you can set the right tone from the second you begin to speak.
- Respond to interruptions or unwanted remarks while delivering a presentation or speech using power phrases so you don't break your momentum, but instead reinforce what a polished speaker you are.
- Structure your presentation in a way that is clear and easy to follow using simple templates so you can persuade and influence your audience more easily and stay on track.
- Create a system that helps you remember your content without memorizing it or over-using powerpoint so you can lower your level of anxiety and instead focus on keeping your audience engaged.
- Connect with different personality types and learning styles using simple visual cues so you can include everyone in your presentations--even if their social or learning style differs from yours.
- Create visual aids that add to your presentation, helping the participants digest and remember the information, rather than distract from what you're saying so you can hold their attention and guide them to "yes" more effectively.
- Ask engaging questions while you present that engage the audience so you can keep them on their toes, listening with more intent to everything you say.
- Explain what your product, proposal, or service is and how it serves the listener in a clear, effective way so you can more easily convince them that they should support you and your ideas.
- Increase the odds of success by understanding what right-brain language versus left-brain language is, how it works, and how to use it so you can increase the odds of persuading your audience to go along with your way of thinking.
- Handle objections and questions during Q&A time using simple tactics such as blacklight questions to overcome these objections quickly and easily so you can eliminate doubt and increase the odds that you will effectively influence your audience.
Lesson 8
Attending or Hosting Virtual Meetings
Participate in or host online meetings and calls using a proven system and checklist to ensure both they and you are efficient and productive so that other participants are delighted when they see you are either the host or on the attendee list because you'll be known as someone who doesn't waste time, and who knows how to make a valuable contribution every time.
For example, in this module you'll learn how to:
- Improve the quality of your sound no matter where you are so you appear more polished and professional.
- Arrange your Background the right way (the right way is not a superimposed background) so it adds to your message instead of distracts from it.
- Deal with interruptions or inappropriate remarks from participants quickly and professionally so they don't distract from your message but instead reinforce your polished, professional image.
- Keep things flowing on-time without letting technical glitches slow you down or ruin your meeting so you look prepared, competent, and professional.
- Place your computer or webcam so the angle flatters you and viewers aren't treated to a complementary nasal endoscopy.
- Arrange your computer and technology so you are more likely to direct your attention where you should be directing it and therefore appear more natural, as if the meeting were in person.
- Contribute to meetings without being rude or distracting so you are seen as a polished professional who knows how to virtually collaborate.
- Respond in the appropriate way to things said about you or to you during virtual meetings so your reputation remains intact.
- How to introduce yourself (or other participants) in a memorable, professional way so people remember you and what your name is for the right reasons.
- Keep participants engaged and alert using simple, effective tactics similar to the kind you'd use during in-person events so everyone remains on-alert and engaged throughout the event.
Other communication courses typically take 6 to 8 weeks to deliver all this content (which is why they're called "drip" courses--if they released information any slower, the flow would stop completely). In this course, you'll receive just as much content as you would in those longer courses--and more--but because I remove all the fluff and filler, you wind up with many more usable strategies delivered in far less time. And because this method of focusing on tactics and strategies and words saves students so much time and produces such rapid results, it is perfect for working professionals--or anyone who values his/her time, for that matter.
This concentrated power-course is perfect for:
- Entry-level professionals looking to get promoted and needing to demonstrate professional competence in a variety of different situations
- Government or non-profit employees working in customer service seeking new, creative ways to deliver a higher level of customer service to both internal and external clients
- Managers and supervisors seeking cost-effective ways to increase their team's productivity
- Customer service professionals working with demanding clients who expect a high level of service
- Administrative assistants working under pressure with people who have high expectations
- Technical support professionals looking to boost the ratings given to them by their non-technical clients
- Professionals Entering the Job Market seeking to increase their competitive advantage and perceived value
- Professionals in the public sector who work with the public and want phrases, scripts, and tactics that help them project the image of a confident, polished, savvy communicator who knows how to conduct himself/herself in a variety of different circumstances
Additionally, if you're a manager, director, supervisor, or owner, you'll appreciate:
- How this course teaches employees how to think rather than simply how to behave, so they can handle more situations successfully without having to go to their manager or supervisor for help.
- The way your employees will communicatie in a powerful, productive manner, avoiding conflict, negativity, and other time-wasting behaviors, so you're not paying for negative chatter or unproductive behavior in the workplace.
- The visible ROI this training provides as opposed to most soft-skills programs (See MLGW case study above) so you can feel good about and justify this investment in training.
- The gratitude you'll get from attendees who will thank you for changing their lives, and be more likely to voluntarily participate in future training.
- The immediate results that your customers will comment on, and the positive impact you'll see in both internal and external satisfaction surveys.
Admission to 8 RECORDED 1-hour online course sessions with Dan O'Connor
One Workbook
that consists of the following for each lesson:
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Lesson Summary
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Lesson Worksheet
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Lesson Homework/Exercises
*To help keep your costs down, and so you can use it again and again, rather than mailing you a physical copy, this will be emailed to you in PDF format before the course and you will be able to print it out as many times as you wish, so you can use it again and again.
Personal Goal Setting Worksheet
To help track your progress and ensure you get measurable results.
*To help keep your costs down, and so you can use it again and again, rather than mailing you a physical copy, this will be emailed to you in PDF format before the course and you will be able to print it out as many times as you wish, so you can use it again and again.
Self-Assessments
Discover your type or have everyone on your team take these assessments and share what you learn.
Danger Phrase /
Power Phrase Lists
You'll get a danger phrase list for each lesson, and one master list
*To help keep your costs down, and so you can use it again and again, rather than mailing you a physical copy, this will be emailed to you in PDF format before the course and you will be able to print it out as many times as you wish, so you can use it again and again.
Flashcards and Other Visual Cues
You'll get everything you need to take what you've learned and make it your own in lightning speed.
*To help keep your costs down, and so you can use it again and again, rather than mailing you a physical copy, this will be emailed to you in PDF format before the course and you will be able to print it out as many times as you wish, so you can use it again and again.
Templates
Get your own master copy of all the templates used to make the tools you'll be using both during and after the course, so as you and your communication skills develop, you can print new tools for each new plateau you reach.
*To help keep your costs down, and so you can use it again and again, rather than mailing you a physical copy, this will be emailed to you in PDF format before the course and you will be able to print it out as many times as you wish, so you can use it again and again.
Immediate Access to our Student Forum
Collaborate and share with other students and Dan. You can start chatting immediately. Dan will be checking the forum and answering questions every three days until the course starts, then on a daily basis starting one day before the first class begins.
